Frequently Asked Questions

  • What is SuperManage?

    SuperManage is an all-in-one business management platform that combines HRMS, payroll, attendance, CRM, expense management, and more into a single system. It is designed to help businesses of all sizes run their daily operations from one place without switching between multiple tools.

  • Who is SuperManage built for?

    SuperManage is built for businesses of any size, from small teams to large enterprises. It serves HR managers, business owners, finance teams, and employees, giving each group the tools and visibility they need within the same platform.

  • How does SuperManage simplify business management?

    SuperManage replaces manual processes with efficient digital tools, helping businesses to manage employee records, manage attendance, calculate payroll, and handle overtime seamlessly. By centralizing all management tasks in one user friendly system , SuperManage ensures that you focus on growing your business without any complexities

  • Is SuperManage available on mobile?

    Yes. SuperManage has a dedicated mobile app available on both iOS and Android. Employees can mark attendance, apply for leave, view payslips, submit expenses, and more directly from their phones.

  • How many businesses currently use SuperManage?

    Over 63,490 businesses and 137,838 employees are currently managed on the SuperManage platform.

  • Does SuperManage work for businesses across different industries?

    Yes. SuperManage is designed to adapt to any industry. Whether the business operates in manufacturing, retail, services, logistics, or any other sector, the platform can be configured to match its specific workflows and policies.

  • How long does it take to set up SuperManage?

    Most businesses are up and running within a few hours. The onboarding process is guided and does not require any technical expertise. The SuperManage support team is also available to assist with initial setup.

  • Is any hardware required to use SuperManage?

    No hardware is required for most features. SuperManage works through the web and mobile app. For businesses that want biometric attendance, existing biometric devices can be integrated with the platform.

  • Can existing employee data be imported into SuperManage?

    Yes. Employee data can be imported in bulk so businesses do not have to enter records manually when getting started.

  • Does the team need training to use SuperManage?

    SuperManage is designed to be intuitive and easy to use. Most users get comfortable with the platform quickly. For businesses that need additional support, training and onboarding assistance is available.

  • What attendance marking methods does SuperManage support?

    SuperManage supports multiple attendance methods including mobile app check-in, biometric device integration, face detection, geofencing, and QR code-based marking.

  • How does the attendance feature work ?

    To use the attendance feature, go to the Attendance section in SuperManage. A list of employees will be displayed, along with a calendar at the top of the page. Simply select the desired date from the calendar and mark the attendance for each employee. This streamlined process ensures accurate record-keeping and allows you to manage attendance efficiently.

  • Can attendance be tracked for employees working from different locations?

    Yes. SuperManage supports multi-location attendance tracking. Geofencing can be configured for each location so attendance is only accepted from within the defined area.

  • How does SuperManage handle late arrivals and early departures?

    The system automatically compares check-in and check-out times against the assigned shift schedule. Any deviation is flagged and made visible to the manager in real time.

  • Does SuperManage support shift-based scheduling?

    Yes. Shift schedules can be created and assigned to employees. The system tracks attendance, overtime, and deviations based on the assigned shift for each employee.

  • Can I download attendance reports?

    Yes, you can generate detailed attendance reports for any employee categorized by employee name, designation, month,employee type, and many more.

  • Can different leave policies be set for different employee types?

    Yes. Multiple leave policies can be configured for different departments, roles, or employment types. Each policy can have its own rules for leave types, balances, carryover, and encashment.

  • Can employees apply for leave and WFH through the app?

    Yes. Employees can submit leave and WFH requests directly from the SuperManage mobile app. Managers receive the request instantly and can approve or reject with a single tap.

  • How can I add employees ?

    In the Employee module, you have the option to add a new employee. Here, you can fill the employee’s details, including their contact information, joining date, employee type and more. You can also specify the employee’s salary and set their overtime charges. Once all details are entered, you can save the information, and the employee will be added to your records.

  • How does employee management feature work ?

    The employee management feature works by allowing business to keep track of how many employees are in your organization and manage all their details in one place. Here you can add employee profiles with information such as contact details, joining date, employee type and their salary. This feature helps you to organize and update employee records effortlessly, and ensures that you have accurate and up-to-date information about your workforce.

  • Can I upload employee documents in the system?

    Yes, you can securely upload and store employee documents. This feature allows you to organize and manage all employee-related information in one place, ensuring easy access whenever needed.

  • What is the vehicle management feature in SuperManage?

    The vehicle management feature helps businesses track and manage all vehicle-related expenses and records in one unified platform.

  • How does the vehicle management feature work ?

    The vehicle management feature works by managing the business vehicles either they are for personal or for commercial use, this feature allows you to add detailed records for each vehicle, it also provides reports of overall expenses and gives you full visibility and control overall expenses.

  • How vehicle management feature will help businesses?

    This feature helps businesses to organise vehicle records, reduces administrative tasks, and improves cost tracking, saving time and money.

  • How does SuperManage handle payroll calculation?

    SuperManage calculates payroll automatically based on attendance records, leave, overtime, advances, fines, and any other configured components. Once the data is verified, payroll can be processed in one action.

  • Does SuperManage handle statutory deductions like PF and ESI?

    Yes. SuperManage accounts for statutory deductions including Provident Fund, ESI, professional tax, and TDS as per applicable rules.

  • How much payroll has been processed through SuperManage?

    Over Rs. 18.5 billion in payroll has been processed through the SuperManage platform.

  • Are payslips generated automatically?

    Yes. Once payroll is processed, payslips are automatically generated for every employee and made available through the app without any manual work.

  • Can payroll be run for different pay cycles?

    Yes. SuperManage supports monthly, bi-weekly, and weekly pay cycles depending on the business's requirements.

  • Can employees view their salary structure and payslip history?

    Yes. Employees can view their complete salary structure and access payslips from any previous month directly through the SuperManage app.

  • Is there any free trial for SuperManage ?

    Yes, we offer a free trial for 30 days, allowing you to explore and use our application to see how it can simplify your business operations and enhance productivity. During the trial you will have full access to all features, giving you the opportunity to experience how SuperManage can streamline your processes and eliminate the hurdles in managing your business.

  • What happens when the free trial ends?

    Once the free trial period is over, you can opt for a subscription to access our premium features or continue using the free features available. Your data and services will remain intact to ensure a smooth transition.

  • How does the overtime feature work?

    To use the overtime feature, go to the overtime module. Select the employee for whom you are adding overtime. Enter the overtime duration and their hourly overtime wages. Once the details are filled, press the submit button. This will add the overtime for the selected employee to your records.

  • How overtime is calculated ?

    SuperManage calculates overtime by tracking the extra hours of employees work beyond their regular schedules. The system uses predefined rules set by your business,such as standard working hours and overtime rates.

  • Does SuperManage support automatic overtime calculation?

    Yes, the system automatically calculates overtime based on predefined rules, reducing manual efforts and errors.

  • Whats is SuperManage

    While we would love to be able to give a definitive, fixed price for a website, it really depends on the specific needs for each individual business. If one business needs a website comprised of five pages, while another has a substantially larger site of over 100 pages - obviously those projects are going to command different price points.

    With that being said - here are some general guidelines on what to expect from a pricing standpoint.

    If you can get by with a small website (between 3 - 10 pages) using a pre-designed template, you can expect to pay approximately $2,500.00. A mid-sized website that has anywhere from 11 - 25 pages, but still uses a pre-made template, will be between $3,000.00 - $5,000.00. If you have a lot of pages, are looking for something completely custom, or are looking for something that has special functionality such as eCommerce, custom calculators, or integrations with other services, you may be looking at anywhere from $10,000 - $20,000.

    Ultimately, the takeaway here is that we can accommodate projects of just about any budget - so long as expectations are set accordingly.

  • How to Add Employees in SuperManage App?

    This will vary depending on the type of project. For logo & branding projects, fees will be one-time costs. For website projects, we will typically charge a monthly fee, depending on the level of service you choose. To view a full list of our monthly packages, click here.

  • Is employee data stored securely on SuperManage?

    Yes. All data is stored on secure servers with encryption and access controls. SuperManage follows industry-standard data security practices to protect business and employee information.

  • Who can access employee data within the platform?

    Access is controlled through role-based permissions. Each user only sees the data that their role allows them to view. Sensitive information such as salary data can be restricted to specific users.

  • Can data be exported from SuperManage?

    Yes. Data across modules including attendance, payroll, expenses, and reports can be exported in standard formats for external use, audits, or accounting.

  • What happens to the data if a subscription is cancelled?

    Business data remains accessible for a defined period after cancellation. The SuperManage support team can provide guidance on data retrieval and export before the account is closed.

  • What support options are available?

    SuperManage offers support through multiple channels including phone, email, and in-app assistance. The support team is available to help with setup, troubleshooting, and any operational queries.

  • Is there a help centre or knowledge base available?

    Yes. SuperManage provides a help centre with guides, tutorials, and answers to common questions so users can find solutions quickly without waiting for support.

  • Is support available in regional languages?

    Yes. SuperManage support is available in multiple regional languages to ensure businesses across different states can get help in the language they are most comfortable with.

  • How quickly does the support team respond?

    The SuperManage support team aims to respond to all queries promptly. Priority support options are available for businesses that need faster response times.

  • How do I report technical issues or bugs ?

    You can report any issues or bugs by directly contacting us through phone,email, or whatsapp. We value your feedback and are committed to resolving your queries as soon as possible because customer satisfaction is our top priority.

  • How quickly will my reported issue be resolved?

    We aim to resolve reported issues as quickly as possible. Minor issues may be addressed within a few hours, while complex bugs may take longer time. Our team will keep you updated throughout the process.